About User informations

Q

What should I do to verify my identity?

A

    In order to open a BTC-GIAODICH account, you need "identity verification" and "address approval".
    Three registrations are required for identity confirmation: "registration of name, address, date of birth, gender, telephone number, customer attribute", "submission of two types of identity confirmation IDs", and "submission of Selfie image" Become.


    ※ We are informed of details of identity verification in detail below.
    * If you can verify your name, address and date of birth with both ID verification IDs, you do not need address approval.


    Registration (confirmation) of identity confirmation:
    ①: "Name, address, date of birth, gender, registration of customer attributes"


    Step 1: Log in to BTC-GIAODICH Exchange.
    Step 2: Please enter the registration information such as name, address, date of birth, gender etc. from the left menu [setting] > [confirm account].
    Step 3: If you can input correctly, please proceed to (2) Upload procedure of ID verification ID.


    ②: "Register your identity confirmation ID"

    Step 1: We will prepare two kinds of face ID photographs (within the term of validity) issued by the public institution as determined by our company (* URL link), and photographs and scanned images are photographed so that there is no blurring or looking out Please.
    Step 2: Please upload 2 types of identity confirmation ID shot, scanned etc. in step 1 from the ID upload ID screen.
    Step 3: If you can upload correctly, please proceed to ③Selfie Image uploading procedure.

    ③: "Register Selfie image"


    Step 1: Shoot the Selfie image so that you can see the 1 person identification ID and face photo you uploaded in 2).
    Step 2: Upload the Selfie image shot in step 1 from the Selfie image upload screen.
    Step 3: If you can upload correctly, please proceed to the address approval procedure.


    Figure A: Example of a valid identification document (ID)


Q

Please tell me the identity confirmation ID that is permitted to open an account.

A

    Below is the Company's confirmed identification ID list. Please register (upload) IDs with two types of face pictures from the following. (There must be at least one name listed in ※ ※ name and address stated)


    For Filipino Individuals:
    Passport including those issued by foreign governments (Note: In case of foreign passport, it must have English characters/translations and the holder must have a residence address in the Philippines)
    Driver's License issued by Land Transportation Office (LTO)
    Professional Regulations Commission (PRC) ID
    National Bureau of Investigation (NBI) Clearance
    Police Clearance with dry seal of PNP
    Philippine Postal ID
    Voter's ID
    Tax Identification Number (TIN) ID
    Barangay Certification with dry seal from the Barangay where it was issued
    Government Service and Insurance System (GSIS) eCard
    New Social Security System (SSS) ID
    Health Insurance Card ng Bayan issued by PhilHealth Insurance Corporation
    Senior Citizen ID
    Overseas Workers Welfare Administration (OWWA)
    Overseas Filipino Workers (OFW) ID
    Seaman's Book
    Government Office and GOCC ID (e.g. Armed Forces of the Philippines [AFP], Home Development Mutual Fund [HDMF] IDs)
    Certification from the National Council for the Welfare of Disabled Persons (NCWDP) or Person with Disability Identification Card issued by National Council on Disability Affairs (NCDA)
    Department of Social Welfare and Development (DSWD) Certification
    Integrated Bar of the Philippines (IBP) ID
    Company IDs issued by private entities or institutions registered with or supervised or regulated either by the BSP, SEC or IC.


    Note: Whenever it deems necessary, the concerned BU/Branch/subsidiary may accept other ID not enumerated above provided that it shall not be the sole means of identification.

    For students who are not yet of voting age and are beneficiaries of remittances or fund transfers, a valid photo-bearing school ID duly signed by the principal or head of school together with a Registration Form for the current semester/school year may be accepted.

Q

What should I be aware of when uploading my identity ID?

A

    Please submit the ID (public agency issue ID) for identity verification after confirming the following notes.

    · Please submit ID which can confirm 【Name, current address, date of birth】 with at least one of the two IDs to be submitted.
    · Please upload ID from JPEG or PNG image file from the identity confirmation page.
    · Please submit the certificate within the validity period for the upload ID.
    · Please shoot the image with a clear color image with the digital camera or smartphone etc.
    · Black and white images, difficult-to-read images, images not showing the entire ID, copy images, images that can be judged processed, etc. are not allowed.
    · Please understand that we can not respond to criteria for security reasons.

Q

What should I do to approve my address?

A

    In order to open a BTC-GIAODICH account, "address approval" is necessary after "identity confirmation".
    For address approval, it is necessary to register documents that your current address can check.


    ※ For details of address approval, we will inform you in detail below.
    ※ If you can verify your name, address and date of birth in both of the identity verification ID 2 kind, address approval is unnecessary.

    Address confirmation confirmation:


    Address validation is unnecessary when the current address and name can be confirmed with both IDs uploaded by identity verification. For other customers, the following address approval procedures are necessary.


    ①: "Register the document that the current address can check"
    Step 1: Log in to BTC-GIAODICH Exchange (unnecessary if already logged in).
    Step 2: Please upload the document that the current address can confirm from the left menu [setting] > 【account confirmation】 > 【address approval】.
    Step 3: If you can upload correctly, we will check the contents and approve your address.
    Step 4: Once the address approval is completed, you can make deposits, receipts, dealings to the account.


    ※ IDs different from the IDs submitted for identity verification, even if there is a statement of address or name, are acceptable.


    ※②:" Address approval by letter mailing "
    Check the current address of ① Customers who are unable to submit documents that they can do will approve the address in the following way.


    Step 1: We will send you an enrollment Thank You letter to the address of your registered identity ID.
    Step 3: When 4 weeks have elapsed from the letter sending date and the letter is not reached or there is no return mail, the address approval limitation It is canceled, and payment, receipt, dealings to the account become possible.

Q

Please tell me the type of statement etc accepted for address approval.

A

    Documents recognized by address approval are as follows. For documents other than the following, please contact the support center.


    (1) ID other than ID submitted at identity verification ② ID of item
    ※ Where name and address are stated
    (2) Public fee statement
    ※ Issue date Statement of payment of electricity, gas, water, internet, etc. within 3 months
    (3) Bank statement
    ※ Within 3 months from issue date
    (4) Credit card payment Line item
    * Within 3 months from issue date

Q

Can I do the transaction without confirming the identity and address approval?

A

    BTC-GIAODICH Exchange limits deposits and withdrawals and transactions for customers who have not completed identity verification and address approval as countermeasures against money laundering (money washing) and counterfeiting transactions. We appreciate your understanding and cooperation.

Q

How can I take a Selfie image?

A

    In BTC-GIAODICH Exchange, for the purpose of countermeasures such as money laundering and fraudulent transactions, other than submitting two types of identity confirmation IDs, it is necessary to confirm that the CELFI image (the self-certification document ID of the face and the self- Thank you for submitting it.


    Selfie images are submitted with a method of uploading this file data by photographing the photograph so that "your own face and ID" fits, holding the ID (principal certification document) submitted for identity confirmation I will get you.


    Please pay attention to the following points when you send Selfie picture, and please upload a clear picture like figure D.


    A: It becomes ineffective if the ID is blurred and it is not possible to distinguish characters or face photographs.
    B: It is invalid if ID is too far and it is not possible to distinguish between character and face picture.
    C: If it is difficult to distinguish ID from a face picture or the state image is invalid.
    D: It is a valid CELFIE picture when the face and ID (face photo + character) match and it is possible to distinguish.


    ※ When submitting other person's identity, it may be necessary to submit Selfie picture separately.


    Reference example of figure:

Q

Is it possible to open an account of a minor? Is there an age limit for account opening?

A

    BTC-GIAODICH Exchange refuses to open an account for customers under 18 years of age. For customers 18 years of age or older, account registration is possible. Thank you for your understanding.

Q

If there is incompleteness in the identity confirmation document or the address approval document, will the account opening be impossible?

A

    If there is any incompleteness in ID / Address Confirmation Documents / Registration Information etc. that you submitted, we will ask you to correct or rectify the incomplete parts (re-upload etc.). If we can confirm the improvement of such deficiencies etc, we will resume the identity confirmation · address approval procedure.

Q

You can not upload the identity certificate ID, Selfie image, address confirmation document.

A

    If you are unable to upload images, it would be greatly appreciated if you could try uploading from a different browser that is not currently the current browser.


    If you still can not upload, you can not solve the problem such as not responding by clicking the button, please fill out the inquiry page and contact us.


    1. Usage environment (example): Smartphone, tablet, laptop computer, desktop, etc
    2. OS used (example): iOS 7, Android 6, Windows 10, Mac OS X etc. < > 3. Your browser (example): Safari, Microsoft Edge, Android browser etc.
    4. Please fill in the latest work and detailed symptoms.


    ※ If you can attach a screenshot image of the problem part, we appreciate it if you can attach it to the inquiry mail.

Q

How many uploads of personal identification documents can I upload?

A

    You can upload up to 4 images, including the front and back sides, for each person's identity confirmation document (ID) such as passport and driver's license. Also, apart from the left, you can upload Selfie images, address approval documents up to each one.

Q

I can not prepare an address approval document. Is there any other way to check the current address?

A

    Only for customers who can not submit address confirmation documents by all means, we are doing "address confirmation by letter mailing". Since it becomes individual correspondence, as for the necessary customers please contact us from the inquiry page.


    Step 1: We will send you an account opening letter to the address of your registered identity ID.
    Step 2: When letter is not reached or there is no return mail at 4 weeks after the letter sending date, the address approval restriction will be canceled, you can make payment / receipt and dealings to the account.