About Two Factors

Q

Please tell me how to start 2 step verification setup.

A

    Two-step verification works in conjunction with a two-step verification application that you can use from your smartphone, tablet terminal, etc. When you log in or withdraw money, it is created from a 2-step verification application separately from the regular fixed password You will be prompted to enter a valid password only for a certain period of time. Since this password becomes invalid as soon as time passes, it is a very effective security measure against spyware such as keyloggers.


    (1) Log in to BTC-GIAODICH.
    (2) Go to the left menu >> > Settings page and go to 2 step verification.
    (3) You can set up 2-step verification on this page.

Q

Without a smartphone, can you set up 2-step authentication?

A

    Indeed excuse me, in order to set up BTC-GIAODICH 2-step verification, you need an application such as a smartphone (iOS, or Android's terminal), so you can not do 2-step verification with a personal computer or so-called Garaka.

Q

I would like to change 2 step verification.

A

    (1) Log in to BTC-GIAODICH.
    (2) Go to the left menu > Settings page and go to 2 step verification.
    (3) After confirming with current 2-step verification, you can set up 2-step new certification.

Q

I lost the terminal I used for 2-step verification, and I can not authenticate. Is it possible to cancel 2-step authentication?

A

    Since we will temporarily cancel your two-step verification, please be sure to inform us of the following items that can confirm the customer information in the e-mail.


    ■ Release procedure:
    1. Please describe 3 points of [application content: cancellation of two-step certification], 【name】, 【application date】 on your memo paper.
    2. Please photograph so that the memo paper, the ID of the identity confirmation document submitted to our company, and your face of yourself fit into one picture.
    Please attach the image of 3.2 and send a request e-mail to the support center (customer contact).
    4. Once we can confirm the contents, we will cancel your two-step certification. You can reset again after you cancel.


    ※ If you can not distinguish between image blur and character, it will be resubmitted.


    There are also applications that can take over the 2-step authentication settings before changing models, so we hope that you can use these functions conveniently.


    ※ Please download the application from the linked iOS and Android store.
    * Functions such as handover settings are subject to leakage risk of the key itself, so please be careful after using it.
    * Please confirm the handover method from the details of each application.
    * For related FAQ related to 2-step verification, please refer to the "2 step certification" category in detail.