About deposit & withdraw

Q

How can I deposit money to BTC-GIAODICH?

A

    You can choose from three methods of depositing money into BTC-GIAODICH: USD (Philippine Peso), BTC (Bit Coin), ETH (Ethical). For details of each deposit method, please check in each category.

Q

Is there a limit (lower limit or upper limit) for the amount deposited in BTC-GIAODICH?

A

    The minimum deposit amount to BTC-GIAODICH is 1 USD or more, 0.001 BTC or more, 0.1 EH or more.


    There is no limit due to the maximum amount of money or the amount of money, but in consideration of the asset situation of the registration and the annual income etc., when considerably large amount of money is credited, we may carry out the identity check.

Q

How can I withdraw money from BTC-GIAODICH?

A

    You can choose from three methods of withdrawing from BTC-GIAODICH: USD (Philippine Peso), BTC (Bit Coin), ETH (Ethical). For details of each withdrawal method, please check in each category.

Q

Is there a limit (upper limit) for the withdrawal amount from BTC-GIAODICH?

A

    The minimum withdrawal amount from BTC-GIAODICH is 500 USD or more, 0.001 BTC or more, 0.1 EH or more.


    Regarding the withdrawal from USD, the maximum withdrawal amount per day is 500,000 USD. The maximum withdrawal (warehouse) upper limit for BTC / ETH per day is ○ ○.

Q

Input / withdrawal is restricted. Is it possible to cancel?

A

    If the reason why deposits / withdrawals are restricted (address change etc.) is resolved, you can withdraw money again. For details, please contact our support desk.

Q

Please tell me how to deposit BTC.

A

    In BTC-GIAODICH you can deposit BTC from external wallet or exchange to BTC-GIAODICH account. For further details on how to remit money to BTC-GIAODICH from external wallets or exchanges, please contact directly to the support desk of each external service.


    (1)Log in to BTC-GIAODICH.
    (2)Select [BTC] from the left menu >[Deposit] page.
    (3)The address (QR code) displayed on this page is the address sent to your BTC-GIAODICH.
    (4) Please send BTC from each wallet or exchange to the address of (3) above

Q

How much time does it take to deposit BTC?

A

    Reflecting time of BTC payment will change somewhat depending on BTC's transaction network and server load, but the reflection time may take as long as several tens of minutes, depending on circumstances several hours, depending on the case. In addition, if the bit coin network is very busy, it may take several days for approval before it takes time. Thank you for your understanding.

Q

I have deposited (transmitted) BTC, but it will not be reflected. Can you find out what kind of condition it is?

A

    A transaction ID (TXID) is generated when an external wallet, exchange, etc. sends BTC to BTC-GIAODICH Exchange.

    The transaction ID (TXID) is, for example, at the search site (external site) as follows

    https://blockchain.info/tx/ Your transaction ID
    By accessing with

    you can check the status of BTC deposit / withdrawal (transmission status).
    (* tx / Please enter the actual TXID below.)


    Depending on remittance amount and other external factors, it may take time to reflect.
    * Please note that we can not investigate the transmission status that we have not deposited on BTC-GIAODICH.

Q

I do not know how to withdraw money from BTC.

A

    In BTC-GIAODICH, you can withdraw money from an account to an external BTC address.


    ※Once withdrawal, BTC can not be canceled even if it has not gotten to the withdrawal destination. Please make sure that there is no mistake in the address of the withdrawal destination and that there is no mistake in the withdrawal amount after checking well.


    (1)Log in to BTC-GIAODICH.
    (2) Select [BTC] from the left menu menu >[remittance] page.
    (3) Enter the destination address (set by address management), withdrawal amount (0.001 BTC or more), priority, 2 step authentication code and click the Money Transfer button.
    (4) A withdrawal confirmation email will be sent to the registration email address, so please click on the URL in the email to verify your identity.
    (5) After confirming the identity of (4), we confirm the withdrawal application contents and withdraw (remittance) to the designated address.

Q

I withdrew BTC, can you speed up the time to reflect?

A

    If you prioritize the priority (BTC) listed on the BTC remittance page high (commission is high), the time to approval on the network may be earlier.

    For example, if the BTC withdrawal fee is uniformly 0.001%, the time to reflection may be earlier if you set it to + 0.0003 BTC etc.
    ※ However, it does not guarantee reduction of reflection time. Please note.

Q

How much is the commission for BTC withdrawal?

A

    Please see the initial value of BTC withdrawal (remittance) commission as it is written on BTC withdrawal page.
    * As of September 1, 2018, the initial withdrawal fee is 0.001% of the withdrawal amount.

    * The actual fee paid to the miner may be more or less than the specified fee.
    * If you are in a hurry, please set your withdrawal fee above the initial value (increase the priority).

Q

How much time does it take to withdraw BTC?

A

    Regarding the transmission between your BTC-GIAODICH Exchange and external wallet etc., from the creation of the transaction (actual withdrawal processing from BTC-GIAODICH) to the approval on the bit coin network (successful mining by the miner) A time lag occurs.


    It may be reflected in the next block (average 10 minute interval), and it may take hours from several hours to several days, depending on the circumstances, several weeks or more. If you are in a hurry, if you set the commission to the miner to over the initial value, it may be approved relatively quickly.

Q

Can I cancel if I misplaced BTC and sent (sent)?

A

    Due to the nature, it is impossible to cancel remittance (which was withdrawn from BTC-GIAODICH) that was issued to the BTC network. Although it is sorry to trouble you, please make sure that you do not make a mistake in the address of the payment destination, please make sure to check it after confirming it well.

Q

When BTC withdraws it is displayed as "Invalid address", what should I do?

A

    If "invalid address" is displayed at the time of withdrawing a bit coin, there is a possibility that the address of the withdrawal (transmission) destination is incorrect, or there is no existing address.


    Although it is truly sorry to trouble you, please check again the bit coin address of the payment destination, please do the withdrawal procedure, thank you. If you have any other inquiries regarding withdrawal, please contact our support desk.

Q

What is "lock" displayed in BTC balance?

A

    For "lock", the BTC balance outstanding at the BTC-GIAODICH Exchange or during the withdrawal procedure is displayed. Regarding the amount of money displayed on the lock, please understand that it is not possible to deal with new transactions or withdraw money (remittance).

Q

Please tell me how to deposit ETH.

A

    With BTC-GIAODICH you can deposit ETH from external wallet or exchange to BTC-GIAODICH account. For further details on how to remit money to BTC-GIAODICH from external wallets or exchanges, please contact directly to the support desk of each external service.


    (1)Log in to BTC-GIAODICH.
    (2)Select "ETH" from the left menu >[deposit] page.
    (3)The address (QR code) displayed on this page is the address sent to your BTC-GIAODICH.
    (4) Please send BTC from each wallet or exchange to the address of (3) above.

Q

How much time does it take to deposit ETH?

A

    Reflecting time of ETH payment will change somewhat depending on ETH's transaction network and server load, but the reflection time may take as long as several tens of minutes, in some cases several hours, depending on the load. In addition, if the Ethernet network is very busy, it may take several days for approval before it takes time. Thank you for your understanding.

Q

ETH has been deposited (transmitted), but it will not be reflected. Can you find out what kind of condition it is?

A

    A transaction ID (TXID) is generated when an ETH is sent from an external wallet or exchange to BTC-GIAODICH Exchange.

    The transaction ID (TXID) is, for example, at the search site (external site) as follows


    https://etherscan.io/address/ Your transaction ID


    By accessing with

    you can check the status of ETH deposit / withdrawal (transmission status).
    (* address / Please enter the actual TXID below.)


    Depending on remittance amount and other external factors, it may take time to reflect.

    * Please understand beforehand that we can not investigate the transmission status that we have not deposited on BTC-GIAODICH.

Q

I do not know how to withdraw money from ETH.

A

    In BTC-GIAODICH, you can withdraw money from your account to an external ETH address.

    ※ ETH once withdrawn can not be canceled even if you have not gotten to the withdrawal destination. Please make sure that there is no mistake in the address of the withdrawal destination and that there is no mistake in the withdrawal amount after checking well.


    (1)Log in to BTC-GIAODICH.
    (2)Select [ETH] from the left menu > Remittance page.
    (3) Enter the destination address (set by address management), withdrawal amount (0.1 ETH or more), priority, 2 step authentication code and click the Money Transfer button.
    (4) A withdrawal confirmation email will be sent to the registration email address, so please click on the URL in the email to verify your identity.
    (5) After confirming the identity of (4), we confirm the withdrawal application contents and withdraw (remittance) to the designated address.

Q

I withdrew ETH, can you speed up the time to reflect?

A

    If you prioritize the priority (ETH) listed on the ETH remittance page high (high fee), the time to approval on the network may be earlier.


    For example, if the ETH withdrawal fee is uniformly 0.001%, the time to reflection may be earlier if you set it to + 0.005 ETH etc.
    ※ However, it does not guarantee reduction of reflection time. Please note.

Q

What is the fee for ETH withdrawal?

A

    Please see the initial value of the ETH withdrawal (remittance) commission as it is written on the ETH withdrawal page.
    * As of September 1, 2018, the initial withdrawal fee is 0.001% of the withdrawal amount.


    * The actual fee paid to the miner may be more or less than the specified fee.
    * If you are in a hurry, please set your withdrawal fee above the initial value (increase the priority).

Q

Can I cancel if I mistake the ETH and dispatch (send)?

A

    Due to the nature, it is impossible to cancel remittance (which was withdrawn from BTC-GIAODICH) that was issued to the ETH network. Although it is sorry to trouble you, please make sure that you do not make a mistake in the address of the payment destination, please make sure to check it after confirming it well.

Q

When "ETH withdrawal" is displayed "Invalid address", what should I do?

A

    If "Invalid address" is displayed at the time of withdrawing an earmark, there is a possibility that the address of the withdrawal (transmission) destination is wrong or there is no existing address.


    Although we are sorry for troubling you, please confirm the ETH address of the payee's destination again and submit the withdrawal procedure. If you have any other inquiries regarding withdrawal, please contact our support desk.

Q

What is "lock" displayed in ETH balance?

A

    For "lock", the amount of ETH balance ordered on the BTC-GIAODICH Exchange or during the withdrawal procedure is displayed. Regarding the amount of money displayed on the lock, please understand that it is not possible to deal with new transactions or withdraw money (remittance).

Q

How much time does it take to reflect payment?

A

    Deposit with USD is handled manually by the operator on BTC-GIAODICH side.
    Therefore, from transfer to reflection, it usually takes about 3 to 5 business days to take time, so please be forewarned.


    In addition, when transferring, such as when the name or ID is wrong, or when it is transferred without ID, etc. will be reflected in payment from the customer after confirming the identity of the customer, so please allow some time There is something I need.


    ※ If you make a transfer or transfer reservation outside the bank's business hours, it will be reflected after the transfer is executed on the next bank business day.

Q

Deposit (transfer) will not be reflected.

A

    At the time of transfer, I have forgotten to attach an ID (identification code) or I have received a deposit request but it is possible that I have not received a transfer yet.


    Usually, it will be reflected in your account at about 3 bank business days after you transfer the Philippine Peso (USD), but if it does not reflect even after more than 3 banking business days, it is wrong with the name, form and payee's bank account Please contact us from the inquiry page after confirming that there is not. Also, in that case please let us know the following information.


    · Transfer (deposit) amount of money
    · Transfer name holder
    · Transfer date / time
    · Detail form at the time of transfer
    · Name of your registration, address

Q

Please tell me how to deposit USD (Philippine Peso).

A

    You can remit Philippine pesos (USD) to BTC-GIAODICH by the following method.

Q

I made a mistake in transferring money.

A

    Regarding transfer that we can not confirm the deposit to our account, we can not investigate, so please be forewarned.


    In the case of a mistransfer, most of you will be refunded as a remittance error to your account (bouncing back). Thank you very much indeed, please contact directly to the financial institution you use.

Q

Please tell me how to withdraw (remittance) USD (Philippine Peso).

A

    (1)Register your withdrawal account in BTC-GIAODICH.
    (2)Please enter "remittance amount" left menu >[USD withdrawal]on the page.
    (3) Enter the 2-step verification code and click the "withdraw" button.
    (4) We will withdraw the payment after checking the withdrawal application details.


    It takes about 3 business days from application to transfer process completion.

Q

What is the withdrawal (remittance) fee for USD (Philippine Peso)?

A

    Please see the initial value of the USD withdrawal (remittance) commission as it is written on the USD withdrawal page.
    * As of September 1, 2018, the initial withdrawal fee is 0.001% of the withdrawal amount.

Q

How much is the withdrawal (remittance) limit of USD (Philippine Peso)?

A

    The maximum USD withdrawal limit from BTC-GIAODICH is 500,000 USD per day. If more than one withdrawal application has been made, up to 500,000 USD in total is the maximum withdrawal amount per day.