About account creation

Q

How can I register my account (user)?

A

    Anyone can freely register BTC-GIAODICH's account as long as it has a mail address. Those necessary for registration are "mail address" and "password".

    Step 1: Access the BTC-GIAODICH account registration page. (* Link the URL, Attach the capture)
    Step 2: After entering your e-mail address and password, check the terms of agreement and check the agreement column and press the new registration button, the automatic reply mail to reach.
    Step 3: By accessing from the URL described in the automatic reply mail, mail address authentication (main registration) is completed and you can log in (you can start using) the account management screen.
    Step 4: When account registration is completed, please do procedure of identity verification, address approval, registration of customer information (input) procedure.

Q

Please let me know the characters that can be set for the password.

A

    In order to improve customer security, BTC-GIAODICH needs to set a sufficiently strong password.


    (1)Password must be at least 8 letters long.
    (2)Please include capital letters / lower case letters, numbers, symbols(!#$%&@)in letters.

Q

I do not receive the confirmation email.

A

    Normally, when you enter your e-mail address and password from the account registration page and press the new registration button, within a few minutes, from our company's automatic sending mail address 【BTC-GIAODICH2018usd@gmail.com】 【subject: [BTC-GIAODICH ] Account Activation] Mail will be sent.

    Customers who do not receive e-mails may have the following situations, so excuse me, please confirm the content.

    * If the URL authentication (original registration) of the reply mail is not completed within 24 hours, temporary registration of the account will be canceled automatically. In that case please do the procedure (mail address / password input) procedure again from the account registration page.

    ① Customers using free mail, such as Gmail, yahoo mail, hotmail, etc.
    ②: Customers using the mobile phone / smartphone email address
    ③: Other possibilities

    * For details see right item

    ①: When using a free e-mail address:

    · It is stored in spam mail folder

    Due to the spam prevention function, mail from our company may be mistaken for spam mail. In that case, there is a possibility that it is automatically sorted into a junk mail folder or a trash can, so please confirm it. Also, by changing filter (distribution) setting of received mail of each free mail service, it is possible to prevent sorting to spam folder.

    · Setting method of reception permission etc (in case of using Yahoo mail)

    (1) Log in to Yahoo! Mail and click the [Mail Settings] on the upper right of the screen.
    (2) Please click "Add" from "Filter and reception notification setting" in "Mail option · Mail management" column.
    (3) Please make the following settings from the filter addition screen.
    ①From [BTC-GIAODICH.ph @ .....] [including]
    ② Destination folder: [Inbox]
    (4) Click [Save] It is done when you save it.

    · Setting method of reception permission etc (in case of using Hotmail)

    (1)Sign in to Hotmail and click on [options] →[other options].
    (2)Junk E-mail [Safe Senders List and Reject Reject Lists] →[Safe Senders List] Please click.
    (3)Please enter our domain [BTC-GIAODICH.ph @ ... ...] in [Sender or domain to allow] and click the Add button to complete.


    * As for the free e-mails of each company other than the above, there are times when similar options are prepared, so I'm sorry to hesitate to confirm the reception setting of your free e-mail.

    ②: When using the mail address of mobile phone / smartphone:

    · Reception refused by mail prevention filter

    If you use an email prevention filter, please change the setting so that you can cancel the filter from [BTC-GIAODICH.ph @ ....] and receive [BTC-GIAODICH.ph @ ....] I will.

    ③ Other cases:
    It is possible that the e-mail address you entered / registered is incorrect. Please contact us from our inquiry page or register again from the new registration screen if you feel it.

    (2) Settings for security software and antivirus software
    In some security software configurations, we may judge mail from us as spam and refuse / delete it. Please confirm the settings of your security software once again, please exclusion setting of spam mail.

    (3) Provider's virus block and spam filtering service setting
    Depending on the contractor's provider, virus block and junk mail distribution service may be set as standard. If the mail from our company is not distributed to the spam mail folder or if the security software and antivirus software of your computer are not mistaken and the mail does not arrive, it is set as a free standard by the provider We will confirm whether there is a virus block or a junk mail distribution service in the management screen etc. of each provider.

    (4) When the mailbox on the server is full (capacity over)
    There is an upper limit on the mailbox capacity on the server, so do not receive or delete mail regularly , The receiving box may become full. When the inbox becomes full (capacity over), new mail may not be accepted. Please be aware that customers may be resolved by deleting mail on the server.

    (5) Provider's virus block or spam filtering service setting
    If you do not receive any of the above information, we will resend your e-mail from us, Sorry to trouble you but please contact us.

Q

Even if you click the URL described in the automatic reply mail, it will be "Invalid URL".

A

    The URL described in the automatic reply mail at the time of account registration is invalid under the following conditions.

    (1) Time limit
    There is an expiration date in the URL described in the automatic reply mail, and it becomes invalid if more than 24 hours have elapsed from receiving mail. If you see an invalid URL and an error message, please register your e-mail address and password again from the account registration page and re-issue the URL.

    (2) Completion of main registration
    Click on the URL described in the automatic reply mail, and when activation (mail address authentication) is completed, the following screen will be displayed. Once the activation is completed, you will not be able to log in with the URL from next time, and the URL will be invalid. Customers who have completed activation can login to the account management screen by entering the registered e-mail address and password from the login page.

Q

I can no longer login.

A

    The URL described in the automatic reply mail at the time of account registration is invalid under the following conditions.

    (1) Time limit
    There is an expiration date in the URL described in the automatic reply mail, and it becomes invalid if more than 24 hours have elapsed from receiving mail. If you see an invalid URL and an error message, please register your e-mail address and password again from the account registration page and re-issue the URL.

    (2) Completion of main registration
    Click on the URL described in the automatic reply mail, and when activation (mail address authentication) is completed, the following screen will be displayed. Once the activation is completed, you will not be able to log in with the URL from next time, and the URL will be invalid. Customers who have completed activation can login to the account management screen by entering the registered e-mail address and password from the login page.

Q

I changed the model (lost) of the terminal (mobile phone or smartphone) that was used for 2-step verification, so I can no longer log in. Can I stop / cancel 2-step verification?

A

    Since we will temporarily cancel your two-step certification, please be sure to inform us of the items below that can confirm the customer information in the e-mail.

    ■ Release procedure:
    1. Please describe 3 points of [application content: cancellation of two-step certification], 【name】, 【application date】 on your memo paper.
    2. Please photograph so that the memo paper, the ID of the identity confirmation document submitted to our company, and your face of yourself fit into one picture.
    Please attach the image of 3.2 and send a request e-mail to the support center (customer contact).
    4. Once we can confirm the contents, we will cancel your two-step certification. You can reset again after you cancel.

    ※ If you can not distinguish between image blur and character, it will be resubmitted.

    There are also applications that can take over the 2-step authentication settings before changing models, so we hope that you can use these functions conveniently.

    ※ Please download the application from the linked iOS and Android store.
    * Functions such as handover settings are subject to leakage risk of the key itself, so please be careful after using it.
    * Please confirm the handover method from the details of each application.
    * For related FAQ related to 2-step verification, please refer to the "2 step certification" category in detail.